Five Star partners with York!

Five Star recently became a dealer for York in the Charlotte, NC metro area.  York is a manufacturer of high quality heating and cooling products.  We wanted all our customers to know why we made the change and all about this great company.

Even though we have access to many different brands of HVAC, we wanted to make sure we were giving our customers quality equipment, backed by a company with ethics and great customer service.  Our York distributer is committed to local contractors and their customers. 

Here are a few facts about York you may not know:

• Founded in 1874 in York, PA.
• All residential products are proudly manufactured in the USA.
• Has a long history of engineering and design excellence.
  
• York is owned by Johnson Controls, a fortune 500 company and an innovator in many technology based industries.
• York heating and cooling systems are in the US Capital, the White House, the US Nuclear Submarine fleet, the Sydney Opera House, the Taj Mahal, and thousands of the world's most important buildings.

For more information about York you can visit their website at www.york.com.  Also, when we come out to your house or business for your FREE estimate on a new system, let us show you all the benefits. 

Click here to see a sample of the York equipment we offer.

Keep checking back to get all the latest news, offers, and information on Five Star Heating & Cooling and York.

Have a question?  Feel free to leave your question or comment in the box below.  We like hearing what others have to say!

 

How much do you really know about your furnace & carbon monoxide?

As the colder weather approaches the Charlotte area, we are noticing that more and more people have misconceptions about the dangers associated with carbon monoxide (CO) in the home.  At Five Star Heating & Cooling, this concerns us greatly.  Our owners want to make sure that not even one death or injury occurs in our area due to faulty heating systems.

Carbon monoxide is known as a “Silent Killer”.  Its symptoms resemble those of the common flu virus, and the gas is colorless and odorless making most people unaware of its presence in their home.  Carbon monoxide blocks oxygen to cells in the body resulting in flu-like symptoms which can include headaches, dizziness, disorientation, nausea, vomiting, loss of consciousness, and even death.

Some of the most common causes of carbon monoxide poisoning are located in the home.  Appliances using gas, oil or coal are the leading culprits.  Gas furnaces have heat exchangers which can develop cracks over time.  These cracks let out carbon monoxide.  Sometimes home carbon monoxide detectors cannot even catch a slow CO leak in time.

The only way to prevent carbon monoxide from leaking into your home is by getting your heating system checked and serviced every year.  At Five Star Heating & Cooling, our Service Technicians have a special cameras called C-snakes that push through the winding pipes of a heat exchanger to thoroughly check each bend for cracks that may not otherwise be visible.  Before you schedule an appointment with any other heating and air conditioning company, you should ask if their technicians will use a camera to inspect your heat exchanger.  Every Five Star Technician has one of these cameras on their van and uses them as part of our Fall Precision Tune Up. 

Don’t wait...Later may be too late!  Call Five Star Heating & Cooling today to schedule your Precision Heating Tune Up!

Here are some links for more information: 

http://www.cdc.gov/co/faqs.htm

http://www.cdc.gov/Mmwr/preview/mmwrhtml/mm5402a2.htm

Our New Commercial!

Check out our new commercial running on Time Warner's News 14.  Be sure to tell us what you think of it.

 

It's not just about heating and cooling...

A message from our owner/operator/sales manager: James Ritchie  

At Five Star Heating & Cooling our customers are the most important thing to us. I am very proud to say that we have the most courteous and professional technicians and office administrators in the business. When you call Five Star, you will be greeted with a positive attitude and with knowledgeable office staff. All of our employees are background checked and drug tested. As owner of Five Star , I would like to say “Thank you!” to all of our customers who have helped us get to where we are. We look forward to serving you, along with your family, friends, and neighbors.

Not Just Another HVAC Company!

Written by our Customer Service Specialist: Julie Reeves 

I believe FIVE STAR customer service goes above and beyond the norm. To us, you are not just another name in our computer. From the first call, we treat you like our neighbor, and try our best to keep you happy, and comfortable. We have the best service technicians, that take their time to really diagnose the problem, instead of putting on a “band-aid”, which requires several call-backs and a lot more money out-of-pocket.

We also go above and beyond by registering all our customer’s warranties and rebates. All the customer has to do is enjoy their new system. We make sure they get every available discount, rebate, and tax credit so we can save our customers money.

Being a smaller company, we thrive on customer service. If you have a problem or issue we will take care of it with kindness and diligence. We understand the importance of having a comfortable home, and we want to keep it that way!