People are Talking About Five Star!
Our friendly staff and technicians are here to give you service you can’t help but rave about! Email us and your story will help others decide that Five Star is the right choice for all their comfort needs.
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*$50 is awarded by winners choice of a gift card or credit toward any of our services.
James,
We recently received our first electric bill (during a warm month) since the installation of our air conditioner and furnaces and our bill was almost 50% lower than that of last year. The entire home has been much more comfortable and the force of cold air coming through the vents is noticeably greater. We couldn't have been more pleased working with Five Star and will gladly refer you to family and friends.
Thanks again!
John Shuster
James, my wife and I wanted to write you and say thank you so much for our wonderful new HVAC system and all the the new ducting you put in. We had a really old system but through one whole year we are seeing savings of 67% per month that we run the system. Wow! Also, I wanted to thank you for the install. You did everything the way you said you would and I would not hesitate to recommend you to friends and family. One last thing, your price was 40% - 60% lower than the three quotes I had gotten. Thanks so much for making our great new system affordable.
Sincerely,
Charlie Romines
I was sitting on the couch the other day and thinking how blessed I was to find Five Star Heating and Cooling last year. The first company I called when my AC went out charged me a small fortune to come out and quote a price that was much higher than Five Star. Being a single mom is not easy and finding a company that quotes a fair price, comes when they say they will and leaves your house cleaner than it was when they came is awesome.
Peggy Pitz
Wanted to give some feedback on service I received yesterday/today. I called 5 Star after seeing your ad on Craig's List, to work on my a/c unit. Ryan and Johnny showed up yesterday and were very efficient in diagnosing the problem, and researching parts for pricing and availability. Before they left, I knew the cost of the repair and a specific return time for the next morning to get the work completed. They showed up as promised and were efficient in completing the work. I am satisfied with their work, and their personable attitudes during the process.
Job well done!
Robert Morris
James,
Your guys were wonderful and I really appreciate everything they did. They never stopped working all day and were very professional and polite. They are a real asset to your company. I am including an extra $100.00 for you and the guys to have lunch or dinner as a thank you for everything you all did.
Sincerely,
Chas and Jeannie Lambert
Hi James,
Thank you so much for the quick, professional job, and reasonably priced job you did for us. We are so happy with the quality of work that you and crew did in our house. Your quick response was very much appreciated even though I know how extremely busy these past couple of weeks have been. I will definitely recommend your company to anyone who asks. Thanks again for such a positive experience.
Carlen Weselovs
Ryan came by my condo today and checked my heat and did some work. He is such a nice guy. He gave me a few business cards and I put them in the kitchen at work, so hopefully you’ll get some business from my co-workers. Just wanted to let you know how nice Ryan was to work with. Thanks -
Vickie Bowler
Five Star,
Thank you. Your Ryan is a fine technician and a pleasure to work with.
Wilton Conner
Good Morning James,
The unit is working fine. Want to thank you for the extra effort and the fast repair by Ryan. Ryan is a pro when it comes to repair and he is a great ambassador for your company. Thanks James. Will recommend you to anyone who needs air and heat repair- or installation.
Roger Black
Five Star,
My wife and I would like to thank you for a job well done. Last summer your crew did an excellent job replacing our A/C units. Now with summer on the way we received a call from Five Star for our FREE first year tune-up. Ryan handled our service call. He was on-time and extremely friendly and easy to deal with. Overall, I would highly recommend Five Star for anyone looking for a reputable HVAC company. In fact, I’ve already recommended them to my parents!
Thanks again,
Corey Shemtov
I just wanted you to know how impressed I was with David and Chris who installed our AC unit on Wednesday of this week. They were the nicest guys and despite working in the attic in 140+ degree heat and encountering unexpected problems for over 10 hours, they were just as pleasant and professional as could be. I know David went the extra mile on some items he could have skimmed over to do the job correctly. We certainly do appreciate it and feel free to use me as a reference if anyone asks.
Thank you again.
Kathryn Brazell
I was away on a business trip when my wife called in the middle of the night saying we had no heat. I stumbled upon ServiceMagic via the web early the next morning when looking for a contractor. They submitted my contact info to 3 companies and I received calls from 2 of 3 contractors in the first 4 minutes (before 7:30 am). The owner of Five Star promised a contractor would get to my house that morning. Ultimately, the owner and contractor rode together to my home and were diagnosing the problem by 9:30 am the same day. It took longer then they had planned because the roads were icy and our home was 30 miles from their last appointment.
The team from Five Star explained the situation/problem effectively to my wife and to me via phone. The induction motor fan was broken and needed to be replace. They described the needed part, fully disclosed repair costs from that point, and gave me the opportunity to shop if I felt anything was unreasonable. I gave them the go-ahead. They found a supplier, drove to get the needed part, and had the repair completed by 11:30 am the same day. They even left the broken part for me to see when I got home. It speaks to their integrity that they didn’t take advantage of the situation and recommend extraneous repairs we didn’t need. I would highly recommend them. My wife even mentioned the little extras they did- for example, they both made sure to remove their shoes outside on our porch to make sure they didn’t track dirt/water into the house.
James,
I have to tell you I am LOVING our new heat pump! You said it would help our utility bills, and of course I trusted you. But now I have the proof. The month after the system was installed we had relatively mild weather, and my Duke bill was $96.00. That’s a big improvement for us, 2600 square foot all electric house. That’s cooling, water heat, cooking and lights. The next month (June, pretty warm)) I was THRILLED to see $112.00. That’s about HALF what it used to be. I am a true believer. The system looks great, installation was top notch, and I would recommend you and your team to anyone. Keep up the good work!
Mike and Karen McFeeters
I wanted to send an email to tell you how happy we are with our new system you put in. Prior to our install, we really had a problem keeping the two levels in our house at comfortable temperatures. I always had to keep the downstairs extremely cool just to make the upstairs tolerable. What I immediately noticed about our new unit was that both levels were actually the temperature on the thermostat! I no longer have to guess at what I need to set the temperature downstairs for comfort upstairs. Beyond the great new system, you and your team did a super job on the installation. I highly recommend Five Star to anyone who is looking for honest and trustworthy help with their heating and cooling needs.
Thanks again,
Kyle Tait
You guys rock. You did everything you said you would do and did it exceptionally well. We appreciate your filing the rebate form too. Nice service and your team were polite, quiet, and efficient. We love the new unit and have installed a wooden fence enclosure to neaten up the yard and provide a utility room with the heat pump inside, meters, hose, etc. You were right about the Carrier unit being quiet. It makes sitting in the yard much more enjoyable. Thanks. I have been giving out your cards and will continue to recommend your company. Glad we met.
Bill and Lynne Brenner
Thank you so much for the wonderful, courteous service. James and Laura, we appreciate you scheduling us right away and fixing the problem-(not just patching it over as service companies have done in the past). Your service agreement is reasonable and explained in detail, and should take care of all our heating and cooling needs in the future. We should save money in the long run, and we have a reliable, established business to call for all our H/C needs. In these hard economics times- the different payment options are appreciated. Thanks for taking care of us... sincerely Lisa and David Knowles